went here in the summer once...I paid for a 1 hour hot rocks massage and a 1 hour facial. the bed in the middle was warm. the warm was dim and calm music playing. the massage was amazing! the facial was excellent, the cream smelled GREAT as lady put the cream on my face and rinsing it again and again. cost can be high but worth it and may have to pay full price but don't want to become member and get high charges on my card that aren't gonna be used...since I get a massages once or if im lucky 2x a year.
I am a member at this location and I enjoy my experience every time I go. The receptionists are friendly and helpful. Their facials and massages are the best I have ever had. I love Hand and Stone Cameron Village and refer MANY people to them!
I spoke with the manager, Sarah, immediately after my bad massage and she was absolutely wonderful while addressing my issue. Despite my bad experience, I plan to come back because the manager was so customer-focused and kind.
Front desk staff were professional and relaxing from the start. Went for a deep tissue massage with Michelle and she was wonderful! Very attentive and detailed and I feel so much better. Definitely going back!
I had the best massage ever from Philip. My second massage was with a different person and it was AWFUL. He also had practices that clearly were not OK.
My wife set up an account approximately 10 months ago to have money taken out every month for massages. We have been trying to cancel the automatic deduction from my account but "someone" didn't put forth the request for cancellation. On 12/17/17, another transaction of $49.95 was taken from my bank account, AGAIN ! I immediately called to see why this had taken place. I was told that "it was probably around the time our team was transitioning" and that's why the request wasn't done. Mind you, the transaction was the 10th time. My wife & I had every intentions to get massages but she's always working and I am a disabled veteran. So the reason for so many sessions were not used is because we could not get to the spa. I had to call my bank and put a block against Hand & Stone. I called the Corporate office all day today without anyone answering my call. The manager said she spoke with the "real manager" about my situation because she is on paternity leave. They said I can get 3 sessions refunded with 6 sessions on a gift card. I wasn't happy with that because I would rather have a full refund and just be done with Hand & Stone. I would advise anyone not to give them your card info because you're going to regret it. So it looks like the customer is not right in this situation. They are trying to MAKE ME USE THEIR SERVICES WHETHER I LIKE IT OR NOT. Never been one to back down from a fight so here we go. Absolutely amazing I have to go through this. I just want a refund.
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Raleigh, North Carolina. Hand Stone Massage And Facial Spa is located at 402 Oberlin Rd, Raleigh, NC 27605, USA.
Please contact with Hand Stone Massage And Facial Spa using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hand Stone Massage And Facial Spa opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Beauty Salon in Raleigh