We we're told to be at the office at half hour earlier than our appointment which was at 9:15 AM. We filled out the paperwork, and waited. After waiting for 30 minutes we're moved to the waiting room behind the receptionist office. We sat there for another 30 minutes. We were then moved to a nurse practitioners office where we sat for another 20 minutes. After waiting an hour and a half with no contact whatsoever we decided to get up and leave as we were told we had a 915 appointment and here we are waiting for an hour and a half with no contact whatsoever, other than to be loved to another chair. To add insult injury, my wife is from Colombia and speak English relatively well but would not let me come in with her until 20 minutes later so I could go and be a translator if needed. After waiting so long with no attention we decide to leave. Trying to get our personal information off their records and get our information back was a challenge at best. We were told that all of her information is secured and it's being secured in the "cloud ". They gave us an attitude because we were going to leave after not even having anybody recognize the fact that we were there waiting for an hour and a half after our appointment time. They then said it was not 915 but really 950 which was a lie as we showed them our appointment schedule. They may have 4.3 stars on this review but I would not give them even one star but that's the lowest mark I could give. They run the place like a factory and they could care less about new patients. I was told that new patients take more time to be seen because the old patients have an established history with the clinic. This makes no sense when you have an appointment scheduled and for people that actually run their own business and have dedicated their time to be there when you say they need to be there it is costly. Bottom line, if you want to be treated like cattle in a factory, this is your place.
Rachel Runkle is an excellent nurse practitioner. She listens carefully to concerns, suggests ideas and isn't afraid to listen to research that I've brought along. It's a busy practice and top notch. Yes, parking isn't plentiful but just park on the street if needed. Highly professional and caring office. I recommend this group!
Chelsea Clark:
Dr. Carter Gray is one of the best doctors I've ever met in my life. To be honest, before meeting her, I was apprehensive, but she was amazing. I asked her some hard questions, and she always answered me with compassion and honesty. My favorite comment made by her in one of my appointments was "I will never do something to your body that I wouldn't want done to mine." I thought that was the most compassionate response to my anxiety. The night I delivered, she was there promptly and completely cheerful (this was late at night too). We delivered my baby, and she continued to make sure that everything was okay. After a day, Dr. Diebel came to see if I was okay, again. Throughout my time with Atrium, I found the personalities of the doctors very different. Some were more reserved and even sometimes brash. Some were completely awesome in bedside manner. I had the confidence, however that any of them would have made a great experience for me in L&D. My most favorite part of this office is the Ultrasound Tech they have. She took butt-loads of images at every ultrasound and answered any question I had. The ladies in the blood lab are also super nice and personable. Great place to go for quality care, in my opinion.
Superb practice! I've had two babies delivered through the Atrium providers and all of the prenatal and postpartum appointments that go with the sweet little bundles. All of the physicians and providers are excellent, and my favorites are Drs. Alvarez and Breazeale and Rachel Runkle. The nurses and staff are welcoming, the facilities are clean, and wait times are rarely longer than ten minutes. The sonographer, Allison, is great at her job, as are the phlebotomists (they are also hilarious). It's the best OB/Gyn practice I've been to. I highly recommend them.
The office is very friendly and welcoming! They advised that I arrive 30 minutes before my appointment time to check vitals, insurance, etc, and that's exactly what they did. I didn't wait long at all to see the NP.
My appointment was with Heather Smith to have my birth control implant removed, and she was wonderful! She put me at ease during the removal process, and I was in and out in no time. From the get go, she was extremely friendly and talkative. Overall a great first experience, and I can't recommend them enough.
Women S Health Alliance Atrium is a US Health facility based in Raleigh, North Carolina. Women S Health Alliance Atrium is located at 2615 Lake Dr #201, Raleigh, NC 27607, USA.
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