They have already called back (within an hour) and stated everything will be corrected. A problem with how the payment was applied.
I have read the positive blogs for this branch which gives me hope that they will be able to resolve this matter quickly. The agent I spoke with was courteous and promised me a return call today.
They charge $12 to cash a check. I understand a fee, but that is extortion.
The manager, Roy, is VERY helpful and personable. He went out of his way to help out in an unusual situation. Conveniently located near Stonehenge shopping center & neighborhood.
My husband made a payment on his credit card account before the due date. Imagine our surprise when we get a call 11 days later from their collections center stating that we haven't made payment and they have accessed a late fee. This is bad because our account is 0% interest for a specified period, as long as the payments are made on time. We gave the caller the information from the receipt and he told us WE needed to do the leg work because they would just keep callling! He told us in his opening statement the conversation might be recorded. I hope it was because after my husband stated the payment was made at the local branch, he responded, "... a payment by mail takes 7-10 days!"
Guess we'll have to wait and see if we receive anymore calls from collections and if the next statement shows the corrections.
Not friendly environment
I would suggest people to bank at other locations. The people at this location look down on their customers and does not help you if you have a problem. Their manager Roy should show his customers better service because it is the customers that keeps his position in tact. Margo, is a follower and not a leader. She received the OK to assist me, but then Roy came in and said no. I moved to town and my card was stolen. I was stuck in a horrible position, because someone charged a bunch of things to my card and I didn't have a way to deposit my future funds in my account to pay my bills. This bank had the authority to assist one of their customers, yet chose not to do so. These two need to be replaced with people who have hearts of compassion. You never know when you may need help from someone.
Fifth Third Bank Atm is a US Bank based in Raleigh, North Carolina. Fifth Third Bank Atm is located at 7541 Creedmoor Rd, Raleigh, NC 27613, USA.
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