Clean facility
I am utterly disappointed to have gone to Bruegger's in the past week after having lived out of town for three years now, and I have found that the few times I have been able to go over the past few years I have noticed a very sharp declination in quality of staffing, organization, efficiency, and most horrifying, cleanliness. Having been a server in a restaurant myself, I understand that having new staff and training can be extremely difficult. Especially during high volume times.
The experience I had today was unacceptable. I ordered a plain bagel with cream cheese (2 identical plain bagels with cream cheese, actually). As my bagel was being made, another person making an order for the person next to me leaned over my bagel to grab ingredients for her sandwich to be made. This ensured that the entirety of her armpit was exposed to my bagel. She did this twice during the process of making my bagel. I know it was my responsibility to say something right then and there about it, but I didn't. And I take full responsibility for that. I ended up coming home and throwing both bagels away (again, my fault, not theirs).
Good food
I have been going to this particular Bruegger's since I was in middle school, and I have been a patron of the restaurant in general since I was 4 or 5 years old. Let me start off by saying that my entire family has always loved Bruegger's, and we got to the point of going to this particular branch so often that the lovely and caring staff knew my family and our orders. We always had great conversations with the people working there, who seemed to really love their jobs and genuinely cared about the guests they were serving. Service was organized, efficient, and pleasant. As a child I always loved being able to go to Bruegger's for these reasons. The atmosphere was fantastic.
Friendly staff
Oh, what a surprise.. Nice bagel shop, delicious bagels, very friendly staff.. I'll return!
DISCLAIMER: I like to be very thorough in my reviews of restaurants so that people can make informed decisions about the food they eat. I realize this makes my review very lengthy. If it's not your "cup of tea" to read a very long review..... Then I suggest you look somewhere else for reviews for this establishment.
This experience was the last straw for me. I love Bruegger's. It gives me that feeling of nostalgia for my childhood. But until the lack of training and cleanliness issues stop, I will no longer be visiting this location of Bruegger's. Which really disappoints me. Hopefully the standards will be brought up to an acceptable level. It really hurts me to say that one of my favorite places to eat for such a long time has to be put on the black list for now.
Absolutely LOVE this place. I've been coming here for years and ALWAYS have the best service, bagels and coffee! Very accommodating and always friendly. Their coffee is my favorite hot coffee in town. I can't say enough great things. Btw I am from NY and appreciate the bagels so much. They're delicious and always filled with several pieces of bacon for my BEC bagel. Thank you Bruggers!! Love YALL** :)
We enjoy grabbing lunch at this location! The employees are prompt and friendly and the tables are always clean. They usually have most flavors of bagels in stock and the bagels aren't over cooked--perfect texture! They also let you call-in orders for a dozen bagels which is convenient on a busy day.
Bruegger S Bagels is a US Bakery based in Raleigh, North Carolina. Bruegger S Bagels is located at 10750 Wakefield Commons Dr #111, Raleigh, NC 27614, USA.
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