Worst place to do business! I had been several times to get a car. This last time I went really took the cake. I never had anyone respond to my calls even after calling and someone telling me they would have someone call me. I was even working with 2 people so you would think that one of them would’ve communicated with me. This is not how I know capital ford to be but believe me they will not be getting anymore business from myself or my family. I really feel like I was being played but I guess if I don’t have a big bank account then I’m put on the back burners and not really important. If I could put -1000 stars then believe me, I would.
Great Service, Great Staff, Great Price - I had my 2009 Ranger serviced and inspected by the Quick Lane team at Capital Ford. As always, the work was done very well and they kept my truck clean doing it. The price is very reasonable and they completed the service within the time frame estimated. Actually, quicker than they told me to expect which is always nice. The entire staff is pleasant and professional to work with. Other members of the staff came by just to see how I was doing or if I needed anything while I waited. There’s nothing exciting about visiting a service center, but Capital Ford makes it as pleasant an experience as possible. When the service was completed they went over all the results with me and made sure I was happy with the work performed. I take all my vehicles to Capital Ford for servicing because I've come to expect superior service and they have never disappointed me.
Four (4) recalls on one vehicle, in my opinion, is considered a lemon!! Now I have another vehicle I bought from Capital Ford, that has two (2) recalls. Who has time to take a vehicle back to a dealership 6 times?!?! Gear shifter bushing came out of the gear shifter cable. Capital Ford said they would have to charge me $600 if they replaced the entire cable or $300 to replace the end. What a joke. I brought it back home, bought a $11 bushing from AutoZone and put it on in less than 10 minutes!!! Really Jeff at Capital Ford?!?! Lost a customer for life with that one!!
I just recently took my 2017 F150 to Capital to look at something more economically friendly because of the amount of driving I do. They understood exactly what I was looking for in my next vehicle and we spent a couple of days trying to find the perfect car for me to have as my new daily commuter. Finally we landed on the perfect car and when it came time to trade in my truck they gave me TOP DOLLAR for it on trade. Thousands more than other dealers were willing to do on it. Needless to say I left with my new car at a payment that was exactly where I wanted it to be on exactly the car I wanted and I couldn't be happier with my buying experience at Capital. I will definitely be returning when the time comes to buy again!
The sales representative was thorough, patient, and understanding of my needs as a customer. This was going to be my first time buying a vehicle in my life after graduating college, so I brought along my Dad (who is familiar with the financial jargon) and my uncle (who is a Ford mechanic). I went ahead and started my new insurance policy as well and all that was left to do was meet with the financial adviser to seal the deal. I was allowed to bring my dad and uncle with me. As soon as I walked through the doors, Jon Smith (the financial adviser), was smacking on his gum and immediately bombarded us with the Extended Warranty Options. We had all agreed prior to visiting Capital Ford that a warranty option was unnecessary. We were COMPLETELY AWARE of my OWN needs and have done much research to realize what is best for MY needs. No questions asked. Jon Smith continued to be pushy, arrogant, and aggressive with shoving these extended warranty plans down our throats. We simply did not want them and he said things like, "That's terrible", "You're making a ridiculous choice". He even raised his voice towards my dad (who was obviously flustered from this entire situation) saying things like "WHOA! Are you buying this car? You can't say anything about this deal." and mocked my uncle telling him, "Are you buying this car? Why are you even here? What makes you think you can fix Ford cars?". Yes, I was the one buying this vehicle and I also wanted my dad and uncle to be there with me when I made my decision. THAT IS MY CHOICE. Not only did I feel as though my needs and concerns were not heard, but my family was verbally harassed. Jon Smith continued his aggressive behavior until I finally stood up and left his office because I felt utterly uncomfortable and unsafe being around someone so aggressive. We did not purchase the vehicle because of the traumatizing experience EVERYONE felt that day thanks to Jon Smith.
Capital Ford is a US Car Dealer based in Raleigh, North Carolina. Capital Ford is located at 4900 Capital Blvd, Raleigh, NC 27616, USA.
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