Please be careful when shopping here. Store does not honor the prices what on the display. Talked to someone saying that he was the STORE MANAGER and he was very UNPROFESSIONAL and wasnt customer friendly at all. Seem that they DO NOT MONITOR THE INVENTORY ON THE SHELVES AND PRODUCT IS PUT ANYWHERE NOT MATCHING THE PRICE THAT ON DISPLAY . Waited in check out line for 20 mins as cashier tried to give the "hook up" to someone she knew. I would STRONGLY SUGGEST not to shop here unless you dont care about customer service. I would really write a letter to the franchise owner on how my experience was in this poor customer service establishment. I will never spend another dime in this business again. WILLING TO PAY MORE MONEY FOR BETTER CUSTOMER SERVICE......THIS PLACE IS TERRIBLE!!!!!
This is one of my favorite stores. I can find matches that fit all around.great selections and great deals.
First let me say I am happy with the suit and pants that I bought and had fitted at K&G. The adjustments fit wonderfully and they were done in a short amount of time. Where K&G falls utterly short is their customer service. While I was looking for a suit and pants yesterday there was one floor rep working the area I was browsing. There were two other gentlemen looking for suits and after about 10 minutes or so the sales rep approached them and asked if they needed assistance. I continued to browse and go to a changing room to try on different pants and coats while more people came to the store and were browsing. The sales rep again approached other people and asked if they needed assistance. Annoyed that I couldn't find a free person I moved to a different section to look for shirts and figured I'd go to Jos. A Bank or maybe the Men's Warehouse. Finally another person working the floor, who seemed much more interested in assisting me, approached and helped me through the purchasing of several shirts and getting me set up with the tailor. The next day, which is when I asked to pick up my order, I had to call them to check if it was ready to be picked up or not. I shouldn't have to call and check on my order and allow the time at which I asked to pick my order up to pass. When I called I was put on hold for five minutes until I was transferred to someone else. I was told I needed to bring my claims ticket in order to pick up my order. I was told, "everyone gets a claims ticket," by the woman on the phone. I never remembered getting one and proceeded to look through the K&G bag that had my shirts and recipt, my car, and the trash to make sure I hadn't misplaced it. After several minutes the woman on the other end of the phone said I could pick up my order if I brought my ID. After getting home I found the claims check stapled to another piece of paper that was attached to the button on the right back pocket of my pants. Another couple minutes of inspection, or even a higher standard of service and attention to the customer and their individual orders, might have given this store another star or two. If you come to K&G and you catch them on a slow off day you might get a great experience and find exactly what you need. I found my own experience to be lacking.
Love the store but with 6 registers open employees were taking 15 minutes each customer to check out. Management needs to get that time down!
I love this store. Got a great suit at a great price. Also came back to buy a pair of nice dress shoes that are well made but half the price that you'd find a similar pair of in another shoe store.
K G Fashion Superstore is a US Clothing Store based in Raleigh, North Carolina. K G Fashion Superstore is located at 4701 Capital Blvd, Raleigh, NC 27604, USA.
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