Absolutely worst Customer Service. I have had to call almost 10 times for random charges that I was either told I wouldn't be charged or that had nothing to do with my order. I called to ask when my pod would be delivered and somehow in that question they took that as me needing an early delivery which by the way costs $100. Dont forget the time they hung up on me twice (accidentally or not).Oh and movement of the pod (if video is viewable, watch that) is absolutely terrible. Everything was shaken out of place and thrown about... while it was all still tied down very tight. Do not use PODS.
Driver refused to drop the pod where we needed it and was App by our apartment complex. It's the common area our apartment wants and has had pods delivered before. He then proceeded to yell at my boyfriend while smoking and blowing cigarette smoke in his face. Worst experience ever. He was very aggressive. I thought he was going g to get physical at one point and when he saw holding my cell phone ready to call the police he changed his tune them blamed us for him making us late for his next drop. We have reported this to pods and they have yet to respond to the complaint and it's been a month. Biggest waste of $2k ever. Will not use again.
Pods is a US Moving Company based in Raleigh, North Carolina. Pods is located at 8701 Fleet Srv Rd, Raleigh, NC 27617, USA.
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