They tried to close early, and the guy working here was very rude. I was moving cross country, and he tried to threaten to not give me the truck. There are better uhaul locations, and this is not one of them.
Don’t Go to this place PLEASE, this people are crazy, they charge me $12 for gas, and I only drive 14 miles, before delivering the truck I put $5 and it was filled more than what they gave me, and yet I they charged that cheeky GO TO ANOTHER PLEASE!!!
Ill be coming in person to give my review. My refund of almost $1200 still hasn't came through. I thought Ken was a decent guy after months of doing business at this location. His employee Adam made a mistake (I have text message proof) I showed it to Ken, and yet he still told me that it was the systems mistake and that an employee couldn't have done it (again I have text from Adam confirming ) I go to the location to speak with Ken in person and once we couldn't reach an understanding I suggested we call corporate and get some insight from them. Ken was not interested in that and decided to give a refund... That still hasn't came thru and apparently uhaul corporate doesn't even see the refund, although I have a receipt for the refund. I was told it was invalid.
With my upcoming move, I've been coming to this Uhaul for the past couple of months to purchase moving supplies. And every time I've come in to get something, i've only experienced great customer service from every single staff that I've come in contact with. Everyone is friendly and professional and very helpful. They even help me carry the items in my car without me asking for help. Ken and his staff truly know premier customer service. I highly recommend this place!
I could not have been happier with the advice and truck I rented. Their site helped hook me up with local movers to load and unload my things when I moved. All in all, they made a hard day much more relaxing than I anticipated. Ask for help if you need boxes, bubble wrap, tape. Full service store with all these items.
U Haul Moving Storage At Commercial Ave is a US Moving Company based in Raleigh, North Carolina. U Haul Moving Storage At Commercial Ave is located at 5505 Commercial Ave, Raleigh, NC 27612, USA.
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