Abra did a great job staying communicated through the entire process of car repair. Alba was a big help and you could tell she actually cared for the customer. She does such great work. Tom has also had a positive friendly attitude and helped keep me updated.I got car back in a efficient manner with no issues. They did excellent work on the exterior, car looked basically brand new. I would recommend.
I took my vehicle into the Capital Blvd location October of 2016 to fix key scratches on my good and driver door. It's now August 2017 and I saw the clear coat develop odd circles where it wasn't shiny anymore. I brought it in to this location (New Bern) and they got me in a rental to redo my clear coat. Once I came back to see the results there was parts of the clear coat that didn't look right and I had damage to the interior driver door panel. The speaker cover has a big crack in it and the door panel is half falling off. It was NOT that way before. It was apparent they treated my interior terribly and have scratch marks all over my leather that wasn't there before. The worst job overall I've ever seen done. Fortunately their receptionists are kind and helpful as can be, I can't say the same about their body shop staff. The manager tried to make me feel I made this stuff up and eventually agreed to find some parts for me at a junkyard but I'm not holding my breath. I'm livid and I want all of you reading to just go somewhere else.
While this shop didn't do the work (they sent it to ABRA Capital Blvd) they were helpful, and ABRA Capital Blvd did a great job repairing our work vehicle. They were in constant communication giving me updates, and was done in the time they estimated. Overall very satisfied.
Abra was good as far as time goes but it is now 3 months after I received my car back and its missing a rocker arm and the first guy I dealed with no longer works there so issue was never resolved. I have talked to manger numerous times and no it's to months after the fact an i keep getting told is its been ordered yet i still don't have my part I loved them at first for getting my charger back to bit now I'm upset if i spend 7,000 dollars i want my whole car to come back complete especially if the part that's missing wasn't a apart of the damage
Decided to come here since it was so close to my house. I regret the day I walked into this place. Was involved in a car wreck and needed my car fixed. They did great auto body work. But they lied, misled, strung us along, and miscommunicated with us every single step of the way. We were working with Hernan who was initially nice and seemed professional. We were fooled. He lies, avoids questions, makes promises he can’t keep, and treats customers like after thoughts. I’m glad I finally got my car back from this animal house masquerading as a business. Beware. These reviews are authentic lived experiences. Avoid this place!
Abra Auto Body Glass is a US Car Repair based in Raleigh, North Carolina. Abra Auto Body Glass is located at 4701 New Bern Ave, Raleigh, NC 27610, USA.
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