I have been a Stein Mart shopper since 2005. I have recently started shopping at the Falls of Neuse store. I had 2 very unpleasant experiences: 1-Ask sales person for a specific item, she said we have them but that is expensive.
Stylish clothing at reasonable prices, with lots of sales and coupons for more discounts.
2- Tried to return an item which was an even $amount exchange- I was accused of not paying for the original item due to the fact that the cashier hadn't done the initial return correctly. This scene was all in the presence of the store manager which felt it wasn't necessary to review the situation or instruct the cashier to keep her voice at a PROFESSIONAL level. Need less to say I will not return to Stein Mart. THIS STORE DOES NOT RECEIVE ANY * ON MY BEHALF.
My experience with an employee named Carman was horrible. I went to another store because she was very unpleasant. The manager needs to teach and/ or review customer service skills with this employee. Kindness goes a long way.
love to purchase accessories, sheets and vacation/resort wear
The customer service is terrible in this location. The employees go out of their way to ignore customers - they don’t greet or offer to help, even for people who are actively shopping and going to buy. The cashiers are a little better but the sales associates are terrible.
Stein Mart is a US Department Store based in Raleigh, North Carolina. Stein Mart is located at 4500 Falls of the Neuse, Suite 110, Raleigh, NC 27609, USA.
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