The quick, personal feedback is exceptional. Staff convey the attitude of appreciating our business and not taking us for granted. I love the personal attention to these insurance needs, even to the point of hearing from them on birthdays!
It's very simple Folks. Excellent Agency, excellent people, excellent insurance, excellent service. Period.
I searched for a long time for insurance for my small videography business. I talked to multiple companies, some not even knowing how to offer me coverage. Setting up a policy here was so easy and anytime I have a change I know I can talk to someone right away.
Before you get insurance with these people make sure you go and see other quotes. That's where I messed up. I was charged 60% more for full coverage on one vehicle than I have now. When asked why, I was told " I don't know". Customer service was sad. Has been almost a week since the issues have been coming up and I haven't received a single answer to any of my questions. I was robbed by this company. There is no reason someone should pay $150 a month for full coverage with no points on their license and a 10 year old vehicle. I don't even know what these people do if they can't answer the simple general insurance question of why I was paying so much. When I asked this company why I received a penalty for cancelling after I realized I was paying double what I needed too, I received a voicemail. That said " You can call me back if you want. But I can't do anything about it" that's the kind of customer service you will get. I PAID FOR TWO MONTHS OF COVERAGE AND A PENALTY, 75% OF MY CURRENT PLAN FOR 6 MONTHS. BEWARE.
I feel like the agents I have dealt with were very responsive to our needs. Questions are answered promptly, usually within 24 hours if posed electronically. I feel like agents make every effort to get us the best rates for our desired coverage. It has also been wonderful to be able to conduct insurance business either by email or a phone call without driving to an agent's office. We were able to initiate our original policy for home and auto, and make policy changes from the convenience of our home. Martin has been really great to us!
Clark Insurance Agency is a US Insurance Agency based in Raleigh, North Carolina. Clark Insurance Agency is located at 4004 Barrett Dr #206, Raleigh, NC 27609, USA.
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