Staff was not very knowledgeable. I brought in merchandise to return. The associate told me the total amount of store credit I had. I proceeded to shop and try on and select the clothes I wanted to buy with my store credit (with two kids under 2 mind you). When I came back to the counter 30 minutes later to check out she told me that my store credit was no longer valid because of a store policy that she had forgotten about.
The staff was super friendly and helpful, selection was great, and you can't beat the quality for price
I do not recommend this store at all. They have extremely outdated technology and their registers have been down the past 5 times I have attempted to buy in store or return online items. This has been going on for far too long, at least a year in my own experience, and I have no idea how this store stays in business. It’s not the associates’ fault, but the customer service overall has been extremely lacking. They all seem pretty underinformed and someone always has to defer to a manager or take extra steps to solve simple problems. It has taken me 30 minutes on average to do a return or come to an agreement about how to move forward with their systems always being down. That’s really unacceptable and I will not ever be in this store again.
Loft is a US Shoe Store based in Raleigh, North Carolina. Loft is located at 5959 Triangle Town Blvd, Raleigh, NC 27616, USA.
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