I enjoy shopping at Saks. I always work with Matthew in designer handbags. I love him. He is so personable, exceptional and most importantly professional. He always goes above and beyond to locate your desired merchandise. Matthew follows up and make sure that you are satisfied with your purchase. Ask for Matthew Hamler, he has the best customer service!
Bought a pair of Tori Burch shoes in October and a dress for an event December 30. Had the dress altered with a $60 charge ( outrageous). Went back to Sax on December 23 to pick up and try on the dress and took the shoes with me ( that had never been worn, still wrapped in tissue) to only find the shoes on sale. I asked if I could get the difference of $120.00 and they refused. I said I would return them and buy them back. The MANAGER said they would refuse to let me rebuy the shoes. What kind of customer service is that?
The Triangle Town Center Saks in Raleigh has thee Worst Customer Service. The staff goes out of there way to be exceptionally Rude!!..I will personally Never spend a dime at this location..Not to mention the selection of merchandise at this store is below Standard.
Anyone and everyone needs to stay away from these people they will rip you off. I got some cologne. Tried to return it. The woman said it was not the one she sold me. Sorry that's the only one I got there's no Saks in winston salem. Send all the rich dummys back to new york.and keep them there.no one can pay these prices.
My experience here was very bad. I felt unwanted and neglected. The customer service was the worst. I went there to buy a eight hundred dollar pair of shoes for my wife yet i did not spend my money at this franchise because of the rude behavior of the staff. The staff did not even ask my wife and I if we needed any help. It was just a bad experience overall. The staff just by passed us like we were lesser than the other people that were around us. We will never waste our time at this franchise again.
Saks Fifth Avenue is a US Department Store based in Raleigh, North Carolina. Saks Fifth Avenue is located at 7700 Old Wake Forest Rd, Raleigh, NC 27616, USA.
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