I am not sure about the other reviews that were left here but I had absolutely no problem. I was in and out with a Nissan Sentra in minutes. The staff was wonderful and the car was in great condition. I have been traveling to many states in the last few months and went through several rental companies. This was as good as any others in terms of their service. Thanks.
Everytime I call to book a vehicle nobody picks the phone up I let it rain for about 3 to 4 minutes
Made a reservation. Arrived and was told that because I had not rented from Payless before, I would need a copy of a utility bill or two other forms of identification (beyond my NC drivers license with my company credit card - if I was voting, I would have been ok!). None of these are something that I can generate on the fly. So I presented the agent with a copy of a Payless Rental Contract from 2016. Still not good enough. I hate to be surprised when traveling on business!!!! Luckily, Payless is in the same building as AVIS and AVIS doesn't have such nonsense procedures. If it had not been for AVIS my blood pressure would not have subsided. But, I will never ever never rent from Payless again.
Had reservation for economy car. Arrived at rental counter (shared with Avis) at 5:54 pm. Stayed in one line behind 10 others. When I got to front of line, noticed there was another small sign that said "Payless check in here." Only clerk, Tryica, said she had called out several times for Payless customers, but she must have not announced it loudly as I would have obviously gone there. I got to counter at 6:28 only to be told there were no cars available. I'm a VERY well seasoned traveler and have NEVER experienced this before. Tyruca finally offered me a 12-passenger van at same price at 7:06 and I departed at 7:16!!! I will never rent from Payless again ANYWHERE!
AVOID AT ALL COST. I had a 3:30 appt and there was NO one there. Flight arrived early, literally waited almost 45 minutes. Luckily the attendant for Avis was willing to help. The car rental’s interior smelled and was durty. I will NEVER rent here again. Horrible customer service.
Payless Car Rental is a US Car Rental based in Raleigh, North Carolina. Payless Car Rental is located at 1016 Rental Car Dr, Raleigh, NC 27623, USA.
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