5
4380 Lassiter at North Hills Ave, Raleigh, NC 27609, USA
Raleigh, North Carolina 27609
+1 919-781-9431

Based on the quality and durability of two rooms of furniture that a friend purchased from Ethan Allen, my husband and I decided to shop at Ethan Allen when we needed to replace furniture in our family room. We had a consultant come to our house to help us with decisions as to which purchases and fabrics would work best, and we are very pleased with our experience. As a result, we purchased two "Emma" chairs and an area rug and pillows from Ethan Allen. If they had sold a slip-covered love seat at the time, we would have purchased it there as well, but they didn't. Our consultant suggested the red-checked rug. I never would have considered that, but everyone who comes into our home is very complimentary of that choice. Even though not our first goal, we were very delighted to find the look we wanted, but in a color scheme that none of our closest friends used. We have been very pleased with the workmanship and durability of everything as well. In fact, our last purchase was made over seven years ago, and because we've enjoyed the quality of the furniture so much, now that we are in a position to purchase more pieces, we are looking to Ethan Allen again. The chairs and rug and pillows have been lived on daily and with no special treatment, and both of the "Emma" chairs, the Karazin rug, and the pillows look just as new as they did the day they were delivered -- except where our dog tore a place in one of the arms. Thankfully, we are able to cover that with the arm covers. :) I highly recommend Ethan Allen. I was truly shocked at the other reveiws. Both my friend and I have enjoyed our purchases for years.

Quality pcs, attentive staff, pricing as expected for quality merchandise.

Our experience with both service and quality of product has been nothing short of abysmal. After having spent over $50K with this store, they are arrogant and never offer to satisfy any concerns over quality and other issues. Their goods are totally hit and miss, with terrible consistency based on where the product and/or material is sourced -- however, they are very consistent when it comes to premium prices, not providing customer service, or making anything right for the customer. There are so many other manufacturers and stores for similar items -- it makes no sense to risk doing business with a company who does not value or take care of their customers.

Ethan Allen Shelton Sofa premium nailheads rusted in less than 2 years in perfectly kept home. Ethan Allen refused to fix or replace. The sofa is hardly used and looks like brand new still, with the exception of the rust.

Poor quality, and even worse response to concerns & complaints. Be very careful if ordering custom upholstery. Barely six months old vs. a one year warranty on fabric, and our matching seat cushions are worn through. After sending out an "independent" (paid by Ethan Allen) evaluator it was determined that this was normal wear and tear and not the result of workmanship or material defect. i.e. not covered. Purchase at your own risk. The warranty isn't worth the paper it's printed on.

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Ethan Allen — Furniture Store in Raleigh

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Ethan Allen

Furniture Store at 4380 Lassiter at North Hills Ave, Raleigh, NC 27609, USA. Here you will find detailed information about Ethan Allen: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    10:00 AM – 6:00 PM
  • Tuesday
    10:00 AM – 6:00 PM
  • Wednesday
    10:00 AM – 6:00 PM
  • Thursday
    10:00 AM – 6:00 PM
  • Friday
    10:00 AM – 6:00 PM
  • Saturday
    10:00 AM – 6:00 PM
  • Sunday
    12:00 – 5:00 PM

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
North Carolina
Address:
4380 Lassiter at North Hills Ave, Raleigh, NC 27609, USA.
City:
Raleigh
Postcode:
27609

About Ethan Allen

Ethan Allen is a US Furniture Store based in Raleigh, North Carolina. Ethan Allen is located at 4380 Lassiter at North Hills Ave, Raleigh, NC 27609, USA.


Please contact with Ethan Allen using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ethan Allen opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Ethan Allen

  • Rachel
    Added 2016.07.06
    Based on the quality and durability of two rooms of furniture that a friend purchased from Ethan Allen, my husband and I decided to shop at Ethan Allen when we needed to replace furniture in our family room. We had a consultant come to our house to help us with decisions as to which purchases and fabrics would work best, and we are very pleased with our experience. As a result, we purchased two "Emma" chairs and an area rug and pillows from Ethan Allen. If they had sold a slip-covered love seat at the time, we would have purchased it there as well, but they didn't. Our consultant suggested the red-checked rug. I never would have considered that, but everyone who comes into our home is very complimentary of that choice. Even though not our first goal, we were very delighted to find the look we wanted, but in a color scheme that none of our closest friends used. We have been very pleased with the workmanship and durability of everything as well. In fact, our last purchase was made over seven years ago, and because we've enjoyed the quality of the furniture so much, now that we are in a position to purchase more pieces, we are looking to Ethan Allen again. The chairs and rug and pillows have been lived on daily and with no special treatment, and both of the "Emma" chairs, the Karazin rug, and the pillows look just as new as they did the day they were delivered -- except where our dog tore a place in one of the arms. Thankfully, we are able to cover that with the arm covers. :) I highly recommend Ethan Allen. I was truly shocked at the other reveiws. Both my friend and I have enjoyed our purchases for years.
  • Brian
    Added 2016.02.25
    Quality pcs, attentive staff, pricing as expected for quality merchandise.
  • Jason
    Added 2015.04.26
    Our experience with both service and quality of product has been nothing short of abysmal. After having spent over $50K with this store, they are arrogant and never offer to satisfy any concerns over quality and other issues. Their goods are totally hit and miss, with terrible consistency based on where the product and/or material is sourced -- however, they are very consistent when it comes to premium prices, not providing customer service, or making anything right for the customer. There are so many other manufacturers and stores for similar items -- it makes no sense to risk doing business with a company who does not value or take care of their customers.
  • Alexa
    Added 2014.01.23
    Ethan Allen Shelton Sofa premium nailheads rusted in less than 2 years in perfectly kept home. Ethan Allen refused to fix or replace. The sofa is hardly used and looks like brand new still, with the exception of the rust.
  • Jessica
    Added 2013.04.05
    Poor quality, and even worse response to concerns & complaints. Be very careful if ordering custom upholstery. Barely six months old vs. a one year warranty on fabric, and our matching seat cushions are worn through. After sending out an "independent" (paid by Ethan Allen) evaluator it was determined that this was normal wear and tear and not the result of workmanship or material defect. i.e. not covered. Purchase at your own risk. The warranty isn't worth the paper it's printed on.
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