Our designer, Dory, was very sweet and helpful in selecting furniture and fabric, but that’s where it ends. The promise of design services that are supposed to be included in our purchase apparently are longer available after the items are in your home, she didn’t want to come out before new items were in place. She informed me that she would not be able to come out unless I needed new items. Just understand that not all of what is promised will be delivered. Also, we had the hardest time getting a delivery estimate date and actually we didn’t until about 1-2 weeks before items were delivered. When we placed the order we were told X amount of weeks and after we paid, those weeks multiplied and we were never able to get an estimate until almost delivery time. Not happy with services at all. I love my furniture and am happy with it, but that where their services end.
Very very pleased with the service at Furnish that resulted in the purchase of our new sofa. A shout-out to Dory, who provided fantastic assistance, especially with regard to picking out fabric for the pillows -- narrowing down the multitude of choices is an art, and Dory is obviously an artist!
The stuff is amazing, but for the prices the customer service absolutely has to stay top notch until the end or people can find a different vendor.
Although I love my purchases at Furnish and the designer who helped (Dory), actually *receiving* my purchases has been a nightmare. I reached out multiple times to inquire about the rug I purchased, I finally received a call back that it was in, but it took days for any answer what-so -ever.
Today I received a call that the chair I ordered was ready, but when I called back to let them know I would come get it this afternoon they said they couldn't allow me to come get it because it was behind stuff and they would have to move too many things around. He also said even though I had said I was coming to get the chair myself, that it was marked for delivery and so he had "no way of knowing."
Really beautiful showroom. It is unlike any furniture showroom experience I’ve seen:) really nice designers also, friendly and helpful.
I don't know if I could recommend a friend based on the later part of my experience here.
I had a fantastic experience working with Dory at Furnish! First of all, their selection is amazing - such a beautiful showroom! Dory was professional and so, so helpful! I could tell she really knows her products and she has a lot of design experience. She worked with me on my room size, colors and really helped me coordinate everything! When the furniture arrived, the delivery was smooth and the guys were so respectful! They wanted to make sure our floors were protected and made sure everything was in place before they left. The quality is amazing and each piece is so comfortable! I would highly recommend Furnish for everything you need!
I have been contacted by the owner and she is willing to do whatever it takes to make good on the process and promises. I have also been assigned a designer that will help me complete the look on the house now that our items are here. Both of them are very willing to make our house look perfect. I have been impressed by them both and glad I talked with them. I feel like I will be very pleased and happy with the finished product.
Furnish is a US Furniture Store based in Raleigh, North Carolina. Furnish is located at 8724 Glenwood Ave, Raleigh, NC 27617, USA.
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