We keep going back. Simple. Good prices, great service, quality goods.
I told my parents that I would just wait in the car for them and they could decide if they wanted to buy from someone who obviously does not belong in sales and does not appreciate their business. They made the right decision & decided to buy from somewhere else.
Salesperson did a great job in making sure I got the perfect recliner for me. There were almost too many to choose from that had all the bells and whistles that I wanted.
Bad experience with a rude salesman named Stephen at the Glenwood Ave location. My elderly parents had been in a few days earlier and wanted to bring me back to help them with their decision. They specifically came back to the store when the original salesperson (Stephen) would be there again. He had an attitude from the moment we walked into the store. My hunch is that since my parents had already bothered him on Saturday and were only going to buy one reasonably-priced chair, he did not really want to be bothered. When I asked the explanation on the $79 'delivery' fee even if we picked it up, he rambled on about liability issues when having people pick up their own furniture, and he basically told me that he did not want to explain it again since he had already explained it to my parents previously. I told him he had an 'attitude' and he made some snide remark back at me.
Not the place to go if you like more minimalist furniture. Was disappointed with the selection of all leather recliners. Most were a leather /polyurethane mix, with the all leather ones being extremely expensive. Was able to find an all-leather minimalist recliner at Ambiente for the price of the leather / polyurethane ones here.
The sad thing is that I bought 4 rooms of furniture about 10 years ago from the same location. I am building a large mountain house now, and was going to start shopping at La-Z-Boy again for that house, but now I have decided to look elsewhere. Too bad that Stephen reflected poorly on the whole store.
A little advice La-Z-Boy - if you mandate a delivery fee even without delivering, then you should just put that into the price of the item and advertise free delivery. It really makes no sense otherwise.
Large selection with very knowledgeable sales people who were not pushy in the least. I was looking for a chair after having an infection in my back that prevented me from sitting in normal chairs. I was moving very slowly and sat in probably every chair in the store before settling on one. The staff never rushed me, and even showed me tips.on how to open the recliner without using my back. They even sold the floor model at a discount and helped my dad load it up (because I couldn't).
La Z Boy Furniture Galleries is a US Furniture Store based in Raleigh, North Carolina. La Z Boy Furniture Galleries is located at 6008 Glenwood Ave, Raleigh, NC 27612, USA.
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