First, excellent sales staff who are informative without the pressure. Ended up purchasing a custom leather sectional and a fabric swivel chair for the office. They're a little pricey but with the warranty, customization options and quality I believe it's worth it. Was told 30 days, I placed order on August 1st and it was delivered September 1st. Everything exactly how I ordered. Only had it a few days but so far so good. Quality seems top notch and it's beautiful. Will update in a year or so on how it handles the wear and tear.
The employees are very nice and helpful! Love my new furniture!
Poor customer service. I walked in and was not acknowledged by any of the sales people. I walked around for a few minutes looking at different things. There was an available sales person who said nothing to me the whole time I was there. She walked around a little before taking a seat. I left after that. Off to find what I was looking for somewhere else.
Horrible customer service from Cass, owner and son. When I explained someone in the store promised a delivery date, they all repeatedly said "that could never happen." So I guess they thought I was lying? The furniture was delivered, after I was insulted by everyone. At first, I considered working a different delivery date, but after being treated so rudely, I made them stand behind what was promised to me. No respect for the customer.
Great sales staff that put no pressure on us. Came in a few times while deciding and ended up purchasing a sectional that we love. Will be back!
Klaussner Home Furnishings is a US Furniture Store based in Raleigh, North Carolina. Klaussner Home Furnishings is located at 8401 Glenwood Ave, Raleigh, NC 27612, USA.
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