Terrible service!!!!! Furniture was delivered damaged the first time. The first delivery was late and pushed back TWICE. All the furniture purchased was not delivered on the first delivery. A second delivery had to be scheduled to replace the damaged furniture and to deliver the missing furniture. The time for the second delivery was pushed back as well and wasn’t delivered until after 10 pm. At that time I’m supposed to relaxing comfortably not subjected to strangers moving around in my house! The wrong rug was brought to us upon the second delivery. You guys don’t even deserve 1 star because it has been hell doing business with Rooms To Go from jump. Absolutely RIDICULOUS!
They gave us a delivery time between 3pm and 7pm and called at 6:15pm to let us know that the delivery would try to arrive at 9pm. On a Saturday. It’s now 9:30 and no call, no show. And their call center is closed and there is literally no one to call to see where our stuff is and we already paid for delivery. They get one star generously because I can’t go lower. Also this is not our first issue with this company. Avoid at all costs and save yourself a headache. Unbelievably bad customer service.
I was looking for furniture that was comfortable and served as other purposes and I found a 7 piece set that exceeded my expectations. Anita our sales person was amazing,she was very friendly,knowledgeable and of course never used any pushy,hard sales tactics which was fabulous. I highly recommend Anita ,in the Raleigh,N.C. Rooms To Go store if you are in the market for furniture!!!
YOU GUYS SUCK!! One month after our purchase, our bed STILL doesn't work. Two deliveries, three techs and the automated base that we didn't want but somehow caved to ordering still isn't working. For all the money we were charged, it is total BS that we are still dealing with this. On top of that, the manager gave us his card and told us to call him if we had any further problems, but every time I call the store, no one will let me speak to him.
I went to Rooms To Go 08/19/17. I knew exactly what I was looking for because their online Web Site stated the items were in the store. A very knowledgeable, efficient, nice, friendly Sales Associate, Kathryn Boone, helped me find the chair I was looking for. :) She even took the time to find my lost husband. I went there to purchase a love seat and two chairs that I saw online. They will be delivered to me in a few days. Thank you Ms. Boone for your assistance that was given with a smile. Too many Sales Associates these days have forgotten how to smile. Soon I will be needing a new Dining Room Set. I'm pretty sure I'll be returning to Rooms To Go.
Rooms To Go Rooms To Go Kids Furniture Store Raleigh is a US Furniture Store based in Raleigh, North Carolina. Rooms To Go Rooms To Go Kids Furniture Store Raleigh is located at 5900 Glenwood Ave A, Raleigh, NC 27612, USA.
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