Elliot Poole PA at urgent care in Holly Springs was condescending and dismissive. Not sure of his “expertise” since he didn’t offer any exam...instead flippantly sent us to Rex ED. Nurse Greg in ED offered same level of “empathy”. This is a poor example of patient-centered care. Neither clinical staff introduced themselves, provided any semblance of compassion or concern. Is the Expertise AND Empathy simply a marketing campaign? Both staff persons would benefit greatly from Carolina Care scripting remediation. Words matter!
I would have given the hospital 5 stars, but the nurse who helped deliver my baby, as well as the on call Dr. were pretty rude. They seemed more concerned about my previous smoking habits than the current situation. After that everything was great. All of the nurses in after delivery unit are so nice. One stands out in mind, Wendy. If you ever see this, thanks so much for making my stay at the hospital a pleasant one! Great staff, and the hospital food is actually a high light, very good food! Minus the couple bad apples along the way, thanks Rex for making stay a pretty good one.
Huge lack of professionalism among nurses in in my opinion. Mother is to have an endoscopic biopsy this morning. The registration nurses were quick and professional. In the endoscopy unit, however, I have seen 8 nurses. Three stood for at least 20 minutes right by our room talking about their salaries and bonuses. Hello! Patients resting!!!! Two of the nurses had unnatural hair color, one had giant pink streaks in her hair. They were talking about what shoes they wanted to buy, buying sparklers, trips...and my mother was trying to rest. Just disappointed with the total lack of professionalism in that unit. Overall care, however was excellent. The anesthesiologist and doctor were excellent. The nurse anesthetist was very kind and made mother feel comfortable. I would recommend this hospital but I hope the nurses are more aware of how they are perceived by their customers.
8/21
Saved my Dad's life a few years back by providing him quick and attentive care. Dedicated nurses helped my Dad and I in the ICU and gave him all the necessary tools (dietitian, PT, etc.) to bring him home. Any other time we have been here we have had incredibly friendly and timely service. After all that they took nearly $60,000 off of our bill because we lacked insurance.
No compassion in my opinion. How can you look someone in the face that's sick and waiting for 5 hrs and lie continuously. The night shift nurses and doctors working 7p -7a on 8/21 mislead me. The doc was nice but every hour for 3+ hours (after getting a room-2hr wait) I was advised 1 more minute. The nurse apologized for misleading me then sent me back to my room for an additional hour. It makes people like Taylor and Caroline (beautiful souls) look bad. It would have been nice to be advised a realistic time. I know it must be difficult to advise of a precise time but 1 min to 2.5 hours seems ridiculous. Send out prayers for those that have to go to the emergency room.
Doctor : Hunt
7p-12a (so far)
Unc Rex Healthcare is a US Hospital based in Raleigh, North Carolina. Unc Rex Healthcare is located at 4420 Lake Boone Trail, Raleigh, NC 27607, USA.
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