Nice and clean. People were nice. Love it.
The accommodations are pretty good. Above average for an HGI probably. Actually, on a recent stay, I reserved a suite and it was one of the most comfortable rooms I've stayed at in the past year.
I absolutely loved this location. As a bit of a hotel snob, I was skeptical, but very pleasantly surprised upon arrival. The rooms are modern and spacious. Living rooms have a sofa bed, big screen TV, refrigerator, microwave, and Kurig machine with hardwood flooring. The separate bedroom had a king sized bed which was very comfortable, along with its own TV. Breakfast is free and was surprisingly good. There is a small indoor pool and gym, the hotel lobby has a small bar that serves food and drinks, and it's one of the few such locations that has room service. The hotel is located along a major road with lots of shopping and restaurants nearby and quick access to the I40 interchange.
I've stayed at this particular hotel quite a few times over the past couple of years. Honestly, the service and experience at breakfast have been below par compared to other Hilton properties that I stay at. Upon hearing my concerns, John (the GM) reached out to me personally to assure me that changes were being made. I appreciate that level of attention.
This Hotel is The WORST!!! During check-in I wasn't greeted properly for one, then was asked to provide multiple credit cards to purchase a room I had already booked thru Expedia. The woman swiped numerous cards leaving pending charges on all of my accounts n debit cards where my funds were no longer available for me!!! I was given the wrong room keys twice then switched rooms totally to a room I had not reserved! Then when trying to fix the problem with the multiple card swipes I wasn't able to get n contact with the manager they lady would say he'd be available n 10min then switch to 30min then to he will call u back!! I still haven't heard from them 3days later!! The staff is untrained n the managers are inexperienced I had the worst experience at this hotel! It's new n nice. It CHECK UR CREDIT CARDS THIS HOTEL EMPLOYEES WILL CHARGE U 2-3x!!!!! STAY AWAY
Had a very restful stay. Clean, staff was very helpful and the bartender was awesome, even though we only had coffee.
Hilton Garden Inn Raleigh Triangle Town Center is a US Lodging based in Raleigh, North Carolina. Hilton Garden Inn Raleigh Triangle Town Center is located at 6412 Capital Blvd, Raleigh, NC 27616, USA.
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