Horrible experience at this hotel. TV in the room didn't work, 1 of 2 guest elevators didn't work, service elevator didn't work so hotel staff used the one functioning guest elevator for hotel services (room service, housekeeping, etc). Fire alarm went off at 3 am (by no fault of the hotel), but it went off 2 additional times throughout the night with no cause.
It was comfortable, clean, and convenient. Great that parking and wifi were free. Made for a nice place to stay for a night while my husband was in town for a workshop. Would stay there again. The science museum was just a few blocks away, and there were plenty of restaurants and a brewery within walking distance. Didn't try the hotel restaurant, but it did look nice.
The one positive is that the night shift front desk employee was calm and helpful and made every attempt to improve the situation. But this in no way made up for the money wasted to stay here.
Very disappointed in this experience from Holday Inn.
Expect to pay an additional $7 if you are parking there. The hotel is overall very clean. Ask for a room on a higher floor. The view of downtown Raleigh is very nice. Restaurant and bar on the top floor has a decent menu and the food is pretty good.
Paid $115 to be woken up multiple times and walk down 18 flights of stairs each time we needed to leave.
The hotel room itself was fine, but everything else was a disaster. My wife and I were hoping for a nice weekend getaway to Raleigh, but ended up being constantly let down by the hotel. First off, there were very few working outlets in the room including walls and lamps. Next was a 3:30 AM fire alarm on Saturday night and on the same night one of the elevators stopped working resulting in a nice walk up to the 17th floor. The following day the elevator still wasn't fixed and housekeeping pretty much kept the one working elevator jammed up leading to a 30 minute process of an elevator making it to our floor and making it back down while stopping at every floor on the way. Many had to continuously wait because the elevator was full. We were lucky to even make our flight after the final elevator trip, but we did with minutes to spare.
The location of the hotel is great. Walking distance of some good bars and restaurants and seemingly most of the good parts of downtown. Parking is a little extra but nothing bad compared to the rest of the hotels in the area. The room was quite large and a nice enough view. The staff is friendly and I think the price was fair considering my experience.
Holiday Inn Raleigh Downtown is a US Lodging based in Raleigh, North Carolina. Holiday Inn Raleigh Downtown is located at 320 Hillsborough St, Raleigh, NC 27603, USA.
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