Terrible and they seem to prioritize based on the amount of money or service you will be getting. It's a shame since I was referred by someone who used to have them come service one of their saltwater fish tanks at her office and had asked around for referrals. Got contacted back 2 days later after I left a message and I was told they would follow up with me the following week to service after I had sent some pics of my tank. I followed up again to see if they had any update and the response I got was that they were tied up with other clients still. Apparently they don't know how to use a calendar and schedule? Not a good way to take care of referrals and the customer shouldn't have to follow up multiple times to schedule something.
They're awesome. They knew I was a potential, first-time, home aquarium customer, and they knew I would never be a big money-maker for them compared to their big commercial contracts, but they still humored me and patiently answered my super-novice questions. That was a long sentence. Again, I don't know much about aquariums so I can't be the greatest judge, but I'm pretty sure they know what they are doing. I now have a better understanding of pH balance. Thanks, fish guys. Everyone else, go here.
Stephanie is such a pleasure to work with! My boyfriend and I have a 65 gallon tank and she advised us with the right fish to add and which ones would get along best with each other. You can tell she loves what she does and is extremely knowledgable. I definitely recommend this place to anyone looking to set up an aquarium.
Very cool place, awesome jelly fish breeding facility. Super knowledgeable people.
FYI-They do not sell to the general public. Don't even bother contacting them unless you are one of their service customers. Also, they don't answer the phone and they don't return messages.
Aquatic Creations Group Inc is a US Pet Store based in Raleigh, North Carolina. Aquatic Creations Group Inc is located at 4817 Hargrove Rd #101, Raleigh, NC 27616, USA.
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