Unbelievably rude and outrageous staff (owner?) tonight, and a policy (if you could call it that) I cannot even wrap my head around. I've gone here for decades. Went there to see a movie that we easily could have seen at Raleigh Grande or somewhere else, but I wanted to support my favorite little indie theater. Well I WON'T be returning after my experience tonight. I don't know who the guy was working there tonight but he used the words "my theater" so he obviously is an upper level representative. They charged my friend $4 to use one of their disposable paper/wax cups to fill up with water that's supposed to be free. Forget how absurd it is to charge that for a soda which they denied refills on, the fact is we didn't even want to buy a soda. Please go ahead and defend that policy for all of us without looking like the jerks and fools in this situation. The guy was a huge a$$ about it as well. You get two stars instead 1 for showing good flicks but I won't be seeing one of them again, not for a long time. With so many entertainment options literally at our fingertips, and in such a small town where word gets around, I don't know how a place expects to survive with such an anti-customer service mentality. I'm really sad to see this place go in such a direction, I hope they correct this issue soon.
I absolutely LOVE the Rialto Theatre's atmosphere. I saw "It's a Wonderful Life" on big screen. In the past, I had seen it on television. Seeing this classic on a big screen was nothing short of amazing. The staff is very accommodating.
Always enough room. Nice bar to boot.
The Rialto is one of the foremost and storied theaters in the area, and absolutely the place to go for an arthouse film experience.
Wonderful movies and great staff with affordable food/drink prices. Now, if the old, broken down, weird seats were just replaced with normal, comfortable theater seats in good shape, the experience would be perfect.
The Rialto Theatre is a US Movie Theater based in Raleigh, North Carolina. The Rialto Theatre is located at 1620 Glenwood Ave, Raleigh, NC 27608, USA.
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